World-class teams from the heart of Africa
Customer support. HR. Back-office. Virtual assistants. Managed IT.
Throwg BPO scales your operations with dedicated, IT-enabled teams based in Kampala. From 24/7 contact centres to specialist virtual assistants, our people are trained, tooled and managed to deliver measurable outcomes — at a fraction of in-house cost.
Our throwg bpo services.
End-to-end delivery — from discovery and design to launch and long-term support. Every engagement is tailored to your team, budget and market.
Customer Support & Contact Centre
Multichannel support — voice, chat, email, WhatsApp and social — in African and global time zones.
- 24/7 coverage across shifts
- Voice, live chat, email, WhatsApp & social DMs
- CRM & helpdesk integration (Zendesk, Freshdesk, HubSpot)
- Quality assurance, call scoring & coaching
- Multilingual: English, French, Swahili, Luganda & more
HR Outsourcing & Talent
Recruitment, payroll and people operations handled end-to-end so you can focus on growth.
- Talent sourcing, screening & vetting
- Payroll processing & statutory compliance
- Employee onboarding & lifecycle management
- Policies, contracts & handbooks
- Performance management & training
Back-Office & Data Operations
Reliable data, admin and processing services that keep your operations flowing.
- Data entry, cleansing & migration
- Document processing & digitisation
- Order processing & fulfilment support
- KYC / onboarding operations
- Content moderation
Executive & Virtual Assistants
Dedicated VAs and executive support that free your leaders to focus on high-value work.
- Calendar, inbox & travel management
- Research & report preparation
- Sales prospecting & CRM hygiene
- Meeting notes & follow-ups
- Personal admin support
Finance & Bookkeeping Support
Accurate books and reports without hiring a full in-house finance team.
- Bookkeeping (QuickBooks, Xero, Zoho)
- Accounts payable & receivable
- Bank reconciliations
- Payroll support
- Monthly management reports
Managed IT Services
Your extended IT department — service desk, endpoints, cloud, security and vendor management.
- Level 1–3 IT service desk
- Endpoint & user account management
- Microsoft 365 / Google Workspace administration
- Cybersecurity monitoring
- IT asset & vendor management
A clear, proven process.
- 01
Scope
We map processes, volumes, SLAs and success metrics with you.
- 02
Recruit & Train
Vetted talent onboarded on your tools, tone and playbooks.
- 03
Go Live
Pilot phase, calibration and full transition into steady state.
- 04
Improve
Weekly QA, monthly reporting and continuous optimisation.
Impact you can measure.
- Save up to 60% vs. in-house costs
- Onboard trained teams in 2–4 weeks
- Secure, ISO-aligned delivery centre
- Fluent English + strong local language coverage
- Flexible seat, hourly or output-based pricing
- Continuous QA and monthly performance reporting
Deep experience across sectors
Best-in-class stack
Good to know.
What's the minimum team size you support?＋
We start from a single dedicated agent or VA and scale to full teams of 50+. Small-team pricing is transparent and month-to-month.
How do you handle quality and reporting?＋
Every account gets a team lead, weekly QA scoring, monthly performance reports and a shared dashboard with live KPIs.
Which time zones can you cover?＋
Uganda (EAT) natively; we run split and night shifts to cover EMEA, UK, US East / West and APAC business hours.
Are you compliant with data protection laws?＋
Yes. We follow Uganda's Data Protection & Privacy Act, GDPR principles and ISO-aligned security practices — with NDAs and role-based access on every account.
Let's start your throwg bpo project.
Tell us about your goals — we'll respond within 24 hours with a tailored plan.